Happy 2017! We are starting off the new year with a much needed update to our email reports! We have made a number of updates while keeping all of the content from the old reports.
For starters, the email report summary now clearly shows if there is anything questionable with a device. You can click on the ‘Questionable Activity Detected’ link (indicated by the red alert symbol) to see all of the activity on a certain device. We have found this to be very helpful in quickly identifying devices that had some type of questionable activity. The email subject line of the report also reflects the fact that questionable activity was detected. These key elements are a significant upgrade from past reports!
The second big update is the ‘No Records Found’ entry (indicated by the yellow alert symbol) for the device and GPS Tracking. In the past, if the software wasn’t used we would just show a zero for the activity. With our new reports, we are clearly identifying devices with no activity which could indicated that the software is disabled OR not in use. The partner should inquire why no records were found. We have added a support article to help trouble shoot these issues https://support.accountable2you.com/hc/en-us/articles/115001387208-What-to-do-when-No-Records-Found-appears-on-reports-
If no questionable activity is detected on a device, the report will show a ‘Looks Good’ link (indicated by a green check symbol) which will take you to the full report for that device.
The next change we made was in the Questionable Activity section at the bottom of the report. We have broken the devices out for easier reading. The report is ordered by the date/time making the actions of the user easier to decipher.
We believe these updates will really help partners see what is going on and get a clearer understanding of the actions of the user. Our goal is to make communication between the user and partner easy and simple. We have many more exciting updates planned for this year. Stay tuned!
We’d love to know – do you like the new email format? Let us know in the comments below!